– How to order Plated Heirlooms?
– How to order Mooneh Products?
– What exactly is “Mooneh”? And what is “Mooneh by Dima Sharif”?
– Why do the prices vary from time to time?
– How long do the Mooneh products last?
– Can I store my Pickled Zaatar/Shatta in the fridge?
– When I opened my jar it bubbled and spilt over some oil! Should I throw it?
– Do you supply bulk purchases?
I am delighted you decided to go for it as I am sure you will love it. Here are the details:
Price: AED 260.00/copy (US$ 70) total with shipping is AED 368.00/copy (US$ 100.00)
Delivery within the UAE is free of charge, however delivery charges to anywhere else in the world is AED 108.00. (US$ 30.00)
Contact and shipping:
Please provide the following:
We ship with Emirates Post or Aramex as they are a reliable and efficient shipping service. You will get a scanned copy of the official shipping document along with a tracking number to track your order.
The payment will have to be secured before the delivery, through bank transfer or Western Union transfer (whichever method you choose I will send you the details). Or you can pay through PayPal to firstname.lastname@example.org.
Please note that all payment expenses/charges should be borne by you.
Once the payment is received, We will dispatch the book and you should receive it within 1-10 working days (depending your location).
Refunds: Please note that there are no refund policy after payment, and after shipping. The only case for refund is if you do not receive the book at all (to be verified with the shipping company) or if the book reaches you totally damaged (which never happens, but just in case). In this case you will have to take a picture of the totally damaged book and send it to me and we will resend you one. This will only be done once. Also after dispatch we cannot change delivery/shipping address.
Finally, If you wish to include a special message for someone, and/or wish to get the signed copy, do let me know and I can include that.
Please note that by placing an order and paying you will have automatically agreed to the terms above.
I am delighted you are loving our Mooneh products and decided to go for it as I am sure you will love them. Here are the details:
The prices of the products are different and you will find them outlined in the form. The prices are subject to periodical changes as they follow the prices of the produce in the different seasons.
Please note that delivery in the UAE is free of charge. Delivery anywhere else in the world is subject to quotation due to the variation in weight and destination charges.
Therefore, once you have decided on your order, just submit the form as COD and we will get back to you with a detailed reply including quotation for shipping and scheduled time and so on.
Please note that we are unable to ship any liquids and therefore international shipping is only available for dry items (spices, zaatar, sumac, salt…etc).
If you are an import/export company then please contact us at email@example.com as your requirement will be different from these consumer forms.
For local and international delivery/shipping we will require: the recipient’s full name, exact shipping address and phone number.
We ship with Emirates Post, Aramex or Wings as they are a reliable and efficient shipping services. Once shipped you will receive the scanned official shipping document and a tracking number to track your shipment. Or if it’s within the UAE you will receive a call to schedule a drop off time.
For International shipping the payment will have to be made in advance, through bank transfer or Western Union transfer (I will send you the details for whichever method you choose). Or you can pay through PayPal to firstname.lastname@example.org. Please note that all payment expenses/charges should be borne buy you. Once the payment is received, we will dispatch items and you should receive them within 5-10 working days.
Also please note that there are no refunds after payment, and after shipping. The only case for refund is if you do not receive the shipment at all (to be verified with the shipping company) or if the items reach you totally damaged (which never happens, but just in case, to be verified by the shipping company), imake sure to open the package before the courier person leaves and check on the goods.
Also after dispatch we cannot change deliver/shipping address.
Finally, If you are purchasing the items as gifts/hamper and wish to include a special message, do let us know and I can include that.
For UAE delivery please follow the steps in the order form and you will receive a confirmation from us and we will delivery any item you order.
Mooneh is the Arabic word for pantry and pantry stock. It is also in reference to the act of preparing produce for long preservation either by jamming, pickling, saucing, dehydrating, juicing…etc. Mooneh preparation is a huge part and section of Arab cuisine and is traditionally carried out at home.
Being concerned about her and her family’s health, as well as herself advocating for and living the lifestyle of “make your own” whenever possible, “cook from scratch” all that you can and “be organic” always and “stir clear from chemicals, preservatives, hormones and synthetic foods”…. Dima decided to offer a line of products that tackles these issues and provides households with these products, ingredients and food stuff that are all natural, organic, small batch non-mass-produced, delicious and all round good for you. Whether they are used in the making of your foods as an ingredient, or are a meal on their own, the Mooneh products are designed to take the stress out of the laborious preparations, offering you a trusted ingredient/product that will help you make and serve good, healthy food anytime.
Mooneh by Dima Sharif is still a new line, in its early stage, but surely growing and expanding, adding new products and items all the time.
We buy real products from farmers and small artisanal producers. We make our products using these ingredients which are subject to seasonality, availability and supplier price fluctuations. As such our prices too fluctuate accordingly. When using real food and real ingredients, there is no guarantee it will always be the same cost therefore price.
You will find the expiry date at the back of each jar. Generally speaking we do not have short shelf life products as our Mooneh is all about preservation for longer shelf life following old school methods. Our products last from 1-2 years (depending the exact product). Once opened, the products are subject to the element and therefore there is no guarantee.
Yes you can, make sure it is always topped up with olive oil and nothing is exposed. We do not use any preservatives and the food is alive, as such if it is exposed it will spoil. Olive oil is the preservative here. Make sure to take it out of the fridge a few minutes before serving for the oil to soften back to liquid.
Absolutely not! Our products are organic products that are fermented and preserved raw. That means that we preserve through ancient and natural methods without the use of any chemicals or preservatives or heat subjugation. As such the fermentation process varies from one product to another mostly dependent on the natural sugars present in the produce itself.
Once jarred and sealed the products start fermenting in the jar (they remain alive so long as they are fermenting), once opened they start pickling. This is the reason why our products taste so good and fresh and you can actually taste the individual ingredients. This is also why these products are super healthy as you are eating food that is alive rather than dead food. This is also why our products just keep improving with time, instead of spoiling. However, this is also the reason why once opened the gasses produced by fermentation bubble and spill over. It is no issue at all. Just let it sit for 2 minutes opened, then consume. Top up again with oil and refrigerate.
Absolutely. Our main business is B2B, we supply many hotels and restaurants and continue to grow in that sense. Our clients understand that we are not a mass production plant, nor are we a factory of any sort. We are artisanal and work in “to order” “small batches”. All our products are natural and are thus dependent on seasonality and therefore availability. With that said, our clients and partners understand the superior and outstanding quality of our artisanal products and so they choose us. You will have to make sure to place the bulk order well in advance, and you will have to take seasonality into consideration.
We do produce and supply a whole year’s worth of a product during season for a variety of customers. Get in touch through email@example.com to know more.